Privacy Policy – Evercrest Technologies & Solutions Software Systems – FZCO

Last updated: 20.02.2026

Who we are:
Evercrest Technologies & Solutions Software Systems – FZCO (“Evercrest”, “we”, “us”) is the controller of personal data processed under this Privacy Policy.

Registered address:
Building A1, IFZA Business Park, DDP, Dubai, United Arab Emirates

Company registration / trade license no.: 78239
Contact email: info@evercrest-tech.com

2. Scope of this policy
   This Privacy Policy explains how we collect and use personal data when you:

• visit our website

• submit an enquiry via our contact form

• contact us by email or phone

3. What we collect
   a) Information you provide
   When you contact us, we may collect:

• name

• email address

• phone number

• message content and any information you include

b) Technical and usage information
When you use our website, our hosting and security systems may automatically process:

• IP address

• browser and device information

• date/time of access

• pages visited and basic request logs

We do not intentionally collect sensitive personal data via this website. Please do not submit sensitive information unless we request it and you choose to provide it.

4. How we use your data
   We use personal data to:

• respond to enquiries and communicate with you

• provide information you request and manage our relationship

• operate, maintain, and secure our website and systems

• prevent misuse, fraud, or unauthorized access

• comply with legal obligations and enforce our rights and policies

Important note on services and funds:
The website is informational only. Evercrest provides software access/licensing and related technical services. Evercrest does not accept, receive, hold, transmit, or custody client funds. Any account opening, custody, deposits/withdrawals, execution, reporting, and any related financial services are provided by third-party platforms (such as brokers) under their terms, and any software use is governed by separate agreements.

5. Legal basis for processing (where applicable)
   Depending on the context and your location, we process personal data based on:

• consent (e.g., when you submit a contact form)

• steps taken at your request prior to entering an agreement

• our legitimate interests (e.g., responding to enquiries, operating and securing our website, preventing misuse)

• compliance with legal obligations

6. Cookies
   We may use essential cookies and similar technologies required for website functionality and security.

If we later enable optional cookies (e.g., analytics or marketing), we will present a cookie notice and preferences where required, so you can choose whether to accept them.

7. Analytics, marketing, and newsletters
   We currently do not operate a newsletter and do not use analytics tracking tools on this website.

If we later use analytics or marketing tools, we will update this Privacy Policy and, where required, provide appropriate notices and choices.

We may share information about our software and services through direct communications or in closed/private groups. This website is not intended for mass marketing via social media.

8. Sharing of personal data
   We do not sell personal data.

We may share personal data with:

• hosting, infrastructure, and security providers to operate and protect our website

• email/communications providers to respond to your enquiries

• professional advisors (e.g., legal, accounting, compliance) where necessary

• authorities or third parties where required by law, or where necessary to protect our rights, users, and systems

• Service providers and AI tools: We may use third-party service providers (including AI-assisted tools) to support communications, onboarding, documentation, internal administration and client support. We apply data minimisation and, where practicable, use pseudonymised identifiers (e.g., internal client codes). Account-level identifiers may be processed and shared only where necessary for internal administration/business, operational, accounting, legal or regulatory purposes and in accordance with applicable data protection laws.

9. Hosting
   Our website is hosted by Hostinger (and its infrastructure partners as applicable). Hosting and security logs may be processed to operate and protect the website.

10. International transfers
    Your data may be processed in other countries depending on where our service providers and their servers/support teams are located. Where required, we take reasonable steps to ensure appropriate safeguards are in place.

11. Retention
    We retain personal data only as long as necessary for the purposes described above, including to comply with legal obligations and resolve disputes. Typical retention periods:

• enquiries and correspondence: up to 24 months after last contact (unless longer retention is required for legal or contractual reasons)

• server/security logs: typically 30–180 days (unless needed longer for security investigations)

12. Security
    We implement reasonable technical and organizational measures designed to protect personal data. However, no system is completely secure and we cannot guarantee absolute security.

13. Your rights
    Depending on applicable law, you may have rights to request access, correction, deletion, or restriction of your personal data, and to withdraw consent where processing is based on consent.

To make a request, contact: info@evercrest-tech.com
We may ask for verification to protect your data and prevent unauthorized access.

14. Third-party links
    Our website may contain links to third-party websites or platforms. We are not responsible for their privacy practices. Please review their privacy policies separately.

15. Children
    This website is not intended for children and we do not knowingly collect personal data from children.

16. Changes to this policy
    We may update this Privacy Policy from time to time. The “Last updated” date above indicates the most recent revision.

17. Contact
    If you have questions about this Privacy Policy or how we handle personal data, contact:
    info@evercrest-tech.com